I’m sorry that you had trouble with the customs. From our experience, controls like that are quite random. You were really not lucky on this one.
From now on, we’ll remove the word “free” for the line “Niryo One + free Gripper1”, on the invoices that we send with the packages. Thank you very much for sharing this info, I guess this will save time and energy for some of our next customers.
If you still can’t get your package, please contact our customer support service, and we’ll help you go through this!