FAQ - Niryo

Training and Support

Do you provide training for teachers who use the educational robot Niryo Ned2?

Yes. Niryo offers two complementary programs, specifically designed for secondary and higher education teachers:

NiryoSuccess (included with each Niryo educational robot):

a one-hour online training for quick onboarding,
personalized support from our Customer Success team,
regular follow-up sessions to help teachers integrate the robot into their classes and labs.

Expert+ (advanced teacher training):

a complete training on the Niryo Ned2 educational robot and its ecosystem (Blockly, Python, ROS2, computer vision),
ready-to-use lab scenarios adapted to school and university programs,
skills enhancement in Industry 4.0 technologies,
significant time savings in course preparation.

👉 Thanks to NiryoSuccess and Expert+, teachers benefit both from immediate hands-on training and long-term pedagogical support, providing students with a robotics experience close to industry standards.

Do you provide educational content or courses to use the Niryo Ned2 educational robot?

Yes. We provide NiryoAcademy, an online platform dedicated to teachers and students in secondary and higher education. It includes:

step-by-step courses to learn how to use the Niryo Ned2 educational robot,
interactive lessons tailored to different levels (from high school to university),
practical exercises and ready-to-use lab scenarios,
resources for programming with Blockly, Python, and ROS2,
regularly updated content to follow developments in robotics and Industry 4.0.

👉 With NiryoAcademy, teachers have turnkey educational resources, making course preparation easier and enabling students to learn robotics with a robot close to industrial standards.

What educational or professional topics can be covered with the Niryo Ned2 educational robot?

The Niryo Ned2 solution allows teachers and students to explore a wide range of topics, from robotics initiation to advanced technologies:

Programming: learning computing logic via Blockly, Python, and ROS2.
Robotics and automation: designing automated tasks, controlling robotic arms, integrating PLCs, and understanding industrial processes.
IoT and sensors: integrating sensors, communicating with other devices, and developing connected projects.
Artificial Intelligence (AI): implementing computer vision projects, object recognition, and applied machine learning.
Professional applications: simulating industrial processes, collaborative robotics, and applying theoretical concepts in practice.

👉 With Niryo, teachers can build complete learning paths, from secondary to higher education, preparing students with skills directly transferable to industry and research.

Can I integrate the Ned3Pro into my production line independently?

We propose a complete integration solution with our integration team but you can also integrate the robot independently with the help of the Expert+ Pro program

Compatibility

Which operating systems are compatible with NiryoStudio for the Niryo Ned2 educational robot?

NiryoStudio, the control and programming software for the Niryo Ned2, is compatible with the main operating systems:

Windows (recent versions),
MacOS (recent versions),
Linux (Ubuntu and derivatives).

💡 The software allows programming with Blockly, Python, and ROS, while remaining compatible with the most common platforms in secondary and higher education.

👉 For more information on installation and supported versions, see our online guide.

Are the Niryo Ned2 and Ned3Pro educational robots compatible with ROS and ROS2?

Yes. The Niryo Ned2 and Ned3Pro robots are designed to be compatible with ROS (Robot Operating System), a robotics standard:

ROS Noetic: fully supported for programming, simulating, and controlling the robot in academic or professional environments.
ROS2 (Humble): a compatibility bridge is available, enabling integration with ROS2 and opening the way to advanced projects in collaborative robotics and automation.

💡 This compatibility allows teachers and students to:

explore advanced robot programming,
create realistic lab scenarios close to industrial standards,
experiment with ROS and ROS2, widely used in research and Industry 4.0.

👉 With Niryo, students can acquire skills directly transferable to professional and advanced academic robotics environments.

Can I integrate Programmable Logic Controllers (PLCs) with the Niryo Ned2 robot?

👉 Yes, the Ned2 can be integrated with industrial PLCs for advanced labs and automation projects.

Compatible with TCP/IP, Modbus, and the robot’s I/O, allowing complete and flexible communication between the robot and PLCs.
Dedicated tutorials are available for integration with SIEMENS PLCs and TIA Portal, facilitating hands-on learning.
Suitable for secondary and higher education labs, and for Industry 4.0-related projects.

👉 This integration allows teachers to teach PLC programming and industrial automation concretely, combining educational robots and PLCs for collaborative and immersive projects.

Can I use Artificial Intelligence models with the Niryo Ned2 robot?

👉 Yes! The Ned2 can be integrated with open-source AI models to enrich labs and educational projects.

Compatible with popular models such as YOLO, Teachable Machine, and TensorFlow, enabling object detection and computer vision.
Tutorials are available on NiryoAcademy to guide teachers and students step by step.
Possible integration with open-source models like LeRobot (HuggingFace) for advanced robotics and AI projects.
Suitable for secondary and higher education labs, with practical applications in computer vision, collaborative robotics, and intelligent automation.

👉 This integration allows teachers to introduce students to AI applied to robotics, offering hands-on, interactive experiences while developing advanced technological skills.

Programming and Technologies

Which programming languages can I use to control the Niryo Ned2 and Ned3Pro educational robots?

The Niryo Ned2 and Ned3Pro robots offer great flexibility for programming, suitable for all levels—from secondary to higher education, and even professional projects:

Blockly: block-based programming, ideal for beginners and quick labs.
Python: for more advanced programming and task automation.
ROS and ROS2 (Robot Operating System): for complex projects and working with a robotics standard.
Modbus: for integrating robots into industrial systems and communicating with other devices (TCP/IP protocol).
Matlab: for academic projects and advanced simulations.

💡 This variety of languages allows teachers to:

adapt courses to student levels,
create progressive labs from initiation to advanced programming,
prepare students with skills directly transferable to industry and research.

👉 With Niryo, students can program a real robot, experiment with different languages and technologies, and approach the standards used in industry and robotics labs.

Which communication protocols are available on the Niryo Ned2 and Ned3Pro robots?

The Niryo Ned2 and Ned3Pro robots come equipped with standard communication protocols for easy integration into labs, academic projects, and industrial environments:

TCP/IP: server enabled by default, allowing robot control and communication from a computer or local network.
Modbus TCP/IP: industrial protocol enabled by default, for integrating the robot into automated systems and interacting with other devices.

💡 Teachers and students can also design their own protocols or integrations to create advanced projects, such as:

OPC/UA for industrial integration,
MQTT for IoT and machine-to-machine communication,
Node-RED for visual programming of automated processes.

💡 These protocols and possibilities enable:

remote robot programming and control,
creating connected and interactive labs,
simulating industrial processes and experimenting with collaborative robotics,
introducing students to innovative and customized projects.

👉 With Niryo, the robots offer maximum flexibility for both educational and professional projects, while staying aligned with Industry 4.0 standards.

Is there a preinstalled program on the Niryo Ned2 educational robot?

👉 Yes. The Niryo Ned2 comes with a preinstalled demo program, allowing teachers and students to immediately discover its capabilities.

To launch it, simply press the top button located at the base of the robot.
This program demonstrates basic movements, object manipulation, and robotic arm operation—perfect for a first hands-on experience.

💡 This feature allows teachers to:

introduce robotics without prior preparation,
show students the robot’s capabilities before moving to advanced programming,
create an interactive first activity right from the introductory class.

Educational Organization and Equipment

How many Niryo robots should I plan for my class?

👉 The optimal number of robots depends on class size and type of lab:

Small groups (2–3 students): 1 robot per group to encourage hands-on learning and collaboration.
Medium classes (10–15 students): 3 to 5 robots to allow multiple working groups in parallel. See our Classroom Pack 5.
Large classes or labs: use Classroom Packs to provide enough robots and accessories for all groups. See Classroom Pack 10 (15–20 students) and Classroom Pack 15 (25–30 students).

👉 This organization ensures that all students have practical access to the robots, fostering active learning and successful labs while simplifying classroom management.

Can I connect multiple robots for collaborative projects?

👉 Yes. Multiple robots can be used simultaneously to create collaborative robotics projects.

Enables students to work in groups on industrial or educational scenarios.
Coordination of movements and interactions between robots.
Suitable for advanced labs and interdisciplinary projects, from secondary to higher education.

👉 This encourages collaboration and hands-on engineering skills while preparing students for real industrial environments.

Is the robot safe for students?

👉 Yes. The Niryo Ned2 and Ned3Pro robots are designed to be 100% safe for students.

Motors limited in power to prevent injury risks.
Protected housing and robotic arm.
Durable and resistant materials for daily use in labs and practical courses.

👉 Teachers can confidently introduce robotics into their classes, ensuring safe and practical learning for all students.

Are the robots aligned with official secondary education programs?

👉 Yes. The Ned2 is compatible with official national education programs across multiple tracks (BUT GEII, BAC PRO CIEL, BTS CIEL, …).

Supports learning in programming, automation, and collaborative robotics.
Suitable for both secondary and higher education, for progressive labs and practical projects.

👉 Teachers can directly integrate the robot into their curriculum, offering students concrete and applicable experiences.

Which accessories are compatible with the Niryo Ned2 robot?

👉 The Ned2 can be used with a wide range of educational and professional accessories designed to enhance labs and projects:

Grippers and end-effectors for handling different objects and materials.
Conveyor and infrared sensor for automation and industrial control labs.
Camera and vision set for computer vision and object detection activities.

To simplify classroom setup, Niryo also offers the Discovery Bundle, a complete package including all essential accessories for the Ned2. Ideal for teachers who want everything ready from the start without purchasing each accessory separately.

👉 The Discovery Bundle allows teachers to fully leverage the Ned2’s educational potential, easily organize varied labs, and ensure students benefit from a complete, safe hands-on experience.

Warranty and Support

What is the warranty period for the Niryo Ned2 educational robot?

👉 The Niryo Ned2 comes with a one-year manufacturer’s warranty, covering manufacturing defects and ensuring reliable use in educational and professional environments.
We also offer one- or two-year warranty extensions for complete peace of mind and long-term support.

💡 This warranty and its extensions allow teachers and institutions to:

confidently introduce the robot into their courses and labs,
benefit from extended technical support
plan long-term educational activities without hardware concerns.

What should I do if my Niryo Ned2 educational robot has an issue, and what are the repair conditions?

👉 If your Niryo Ned2 encounters a technical problem:

Contact our Customer Support:
- Fill out the form on our website, or
- Send an email to support@niryo.com.

Repair and warranty:

If your robot is still under warranty, repair is free.
If the warranty has expired, repair fees may apply.
For repairs returned to Niryo, we commit to fixing and sending back the robot within 2 weeks to minimize impact on your classes and labs.

💡 Our team strives to respond within 24 hours to help you:

quickly resolve technical issues,
ensure course and lab continuity,
keep your robot operational for educational and professional projects.

Expert+

What is the difference between Niryo Expert+ and NiryoSuccess?

👉 NiryoSuccess is designed to help you get started independently with our robots through:

video tutorials,
detailed documentation,
the ability to answer general questions.

💡 It does not include dedicated or personalized support, but remains ideal for teachers who want to discover and use the robot independently.

👉 Niryo Expert+ provides tailored support, fully adapted to your specific needs:

individual training sessions at your own pace,
personalized expert support for all your pedagogical or technical questions,
guidance and follow-up to integrate the robot into your courses and labs, from secondary to higher education.

What are the conditions of Expert+ support?

Choice of communication method: email, phone, or videoconference, according to your preference.
16 hours of dedicated support with a Niryo expert, usable within one year of subscription.
Full flexibility to schedule sessions according to your pedagogical needs or projects.

What is Niryo's response time?

Whichever support option you choose (NiryoSuccess or Expert+), we commit to responding to all your requests within 24 hours, ensuring a smooth experience and fast assistance for your courses and labs.

NiryoAcademy

How do I create my account on NiryoAcademy?

👉 Account creation is free and easy, directly on the platform.

Immediate access to all free content: tutorials, courses, and interactive labs.
No commitment required to get started and explore the educational resources.
Suitable for secondary and higher education teachers and students.

👉 In just a few clicks, you can start using the platform for your labs and projects while discovering the full range of Niryo’s educational resources.

How can I subscribe to NiryoAcademy plans?

👉 NiryoAcademy offers several options tailored to teachers’ needs:

One-time purchase: lifetime access to each selected course or lab.
Full Access: annual subscription (1- or 3-year) for teachers in an institution, giving access to all platform content.

These subscriptions are designed to make lesson and lab planning easier.
They allow teachers to manage educational resources across multiple classes or school levels.

👉 These options offer flexibility and complete access to educational content, enabling teachers to structure their courses and labs in the best and most engaging way.

How can students access content on NiryoAcademy?

👉 Teachers have several options to provide access to educational content:

Student account creation: if you allow students direct access (including corrections), they can create a personal account.
Guided sharing: display content on a classroom screen, download PDFs, or integrate content into the institution’s LMS via LTI sharing.

This allows adapting access according to class size and pedagogical needs.

👉 This flexibility makes course and lab organization easier while enabling students to work autonomously or under teacher guidance.

I subscribed to a NiryoAcademy plan—what happens for my team or students?

👉 Once the subscription is made:

Create your personal account on the platform.
The Niryo team manually enrolls all your team members in the courses within 2 working days.
All designated teachers and students can immediately access the subscription content.

This enables efficient license management across multiple classes or groups.

👉 This process ensures quick and organized access to educational resources, facilitating lab setup and student follow-up.

Resources