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Support and integration
Do you offer a training program for teachers on the Niryo solution?
Yes, we offer Expert+, a comprehensive training program designed for educators.
Do you provide educational content or lessons on the Niryo solution?
Yes, we have NiryoAcademy, a platform filled with resources and lessons to support your learning.
What educational or professional topics can I address with the Niryo solution?
The Niryo solution can be used to explore various fields, including Programming, Robotics, Automation, IoT, and AI,.
Can I integrate the Ned3Pro into my production line independently
We propose a complete integration solution with our integration team but you can also integrate the robot independently with the help of the Expert+ Pro program
Compatibility
What operating systems are compatible with NiryoStudio?
Window, Mac and Linux can be used. Find more information here.
Can I use ROS and ROS2 ?
The Ned2/Ned3Pro robots are compatible with ROS Noetic, and a ROS2 bridge is available for integration with ROS2 Humble.
Programming
What programming languages can I use to control the Ned2/Ned3Pro?
The Ned2/Ned3Pro can be controlled using Blockly, Python, ROS, Modbus or Matlab.
What protocol is available on the Ned2/Ned3Pro ?
The Ned2/Ned3Pro have a TCP/IP server and a Modbus TCP/IP running by default.
Is there any program pre installed in the robot ?
There is a demo program pre installed in the Ned2. You just have to press the top button on the robot base to launch it.
SAV
How long does my Ned2 warranty last?
The Ned2 comes with a 1-year warranty. However, you can purchase an extended warranty for an additional 12 or 24 months.
If I have a question, who can I contact?
In the case you have a question for the support team, you can contact it by completing this form or sending them an e-mail at the adress support@niryo.com. Our team makes its best to come back to you under 24 hours.
What can I do if my Ned2 has an issue?
If you have any problem with your Ned2, you can contact the support team of Niryo. Its purpose is to help you use our products the best way possible and to answer any of your questions.
Will I have to pay for the repair?
If your robot is still under warranty you will not have to pay for anything, Niryo will try to fix your robot for free. However you will have to pay if the warranty has ended.
How long will it take to repair my robot if I send it back to Niryo?
We want to make sure you will have the best experience with your robot. In the case you want to send us your robot for repair, Niryo makes sure to fix it and send it back to you in under 2 weeks.
Can I try to disassemble my robot to modify or fix the robot by myself?
The Ned2 is not meant to be disassembled frequently. You need to have the support or sales team approval to modify or fix your robot by yourself. If you decide to do it by yourself, you have to know that this will end the warranty.
Expert+
What is the difference between Niryo Expert+ and Niryo Success ?
Expert+ Pro offers personalized support with an in-depth analysis of your needs, technical integration advice and programming expertise to guarantee optimal deployment of your robot. The Customer Success Management service helps you take control of your robot through structured onboarding, regular follow-ups and educational resources for gradual skill development.
What are the conditions of Expert+ support ?
You choose the method of communication that suits you best: by email, telephone or videoconference. Your dedicated Niryo expert will adapt to your preferences. The service consists of 16 hours of support that you can request for 1 year from subscription.
What is Niryo's response time ?
Regardless of the support option you choose, we promise to respond to all your requests within 24 hours.
