Terms and Conditions2018-08-21T15:22:31+00:00

Terms and Conditions

The following Terms and Conditions apply to all the purchases made on the niryo.com website.

Niryo (“us”, “we”, or “our”) operates the niryo.com website (“our website”)

Note that the English “Terms and Conditions” is a translation of the French “Terms and Conditions”, made for users who cannot read French language. The applicable “Terms and Conditions” is the French “Terms and Conditions”, that you can find on niryo.com, and the applicable law is the French law.

ARTICLE 1 : Mandatory statements

The niryo.com website is a Service from :

  • Niryo SAS
  • 12 Rue Descartes 59000 LILLE, France
  • VAT number : FR79824143515
  • Registre du Commerce et des Sociétés: 824 143 515 R.C.S.
  • Social capital : 10k€
  • contact@niryo.com
  • Web hosting : OVH SAS, 2 Rue Kellermann, 59100 ROUBAIX, France

ARTICLE 2 : Products and services sold

The niryo.com website sells:

  • Solutions in robotics field, for people and companies
  • And any activity or service around those technologies

The customer declares having accepted the Terms and Conditions before completing an order. Validating your order means that you accept the Terms and Conditions.

ARTICLE 3 : Price

The prices of all the products are displayed in euros (€) without taxes.

When ordering from outside France, the customer is the one who is importing the products he/she is buying. For any product shipped outside European Union, the invoice shows the price without taxes. The customer is responsible for any importing tax in his/her own country/state.

Shipping price is not included in products price. It is calculated on checkout and displayed before completing the order.

ARTICLE 4 : Products disponibility

Products disponibility is often updated on our website.

If you ordered a product not available after the validation of your order, you will be informed immediately. We will inform you about the shipping delay.

ARTICLE 5 : Order

You can order our products directly on our website or by email (sales@niryo.com)

To order on our website, pick the products you want and add them into your cart.

Validate your cart.

If you are already registered on our website, please log in. If you are not already registered on our website, please register.

If available, choose a shipping mode.

Choose a payment method and accept the Terms and Conditions.

Validate your payment.

You will receive a confirmation email for your order, on the email address that you indicated when you registered.

The products ownership transfer will only take place after the full payment of your order.

ARTICLE 6 : Shipping

We ship worldwide. We ship exclusively to the shipping address given by the client.

Products will be shipped by a special transporter. The shipping cost and transporter will vary depending on the shipping address and the ordered products.

Shipping delay is an estimate. It can evolve due to some factors : our carrier availability, order processing, etc.

ARTICLE 7 : Payment methods

Several payment methods are accepted. As a client, you can pay via credit or debit card, Paypal, and direct bank transfer.

We accept payments with credit and debit cards. Online payment is secured.

We require a full payment to validate the order.

ARTICLE 8 : Right of withdrawal

As soon as you receive your product, you have a 14 days right of withdrawal.

Note that the right of withdrawal does not apply to customized products, and products made accordingly to your own specific indications. Are excluded from the right of withdrawal, products that are perishable, which are not subject to shipping (ex: downloads), or which can be deteriorated.

Send back the product in the time frame mentioned above. In the same time frame, claim your right of withdrawal by writing to Niryo, 165 Avenue de Bretagne, 59000 LILLE, France, or by email at support@niryo.com.

The products must be sent back at the following address, expenses of return to your load : Niryo, 165 Avenue de Bretagne, 59000 LILLE, France.

The returned product must be in its original packaging and in a perfect condition. Packaging can be open and product used, as long as we are able to sell it again.

ARTICLE 9 : Guarantee and return policy

You get a conformity guarantee according to the law (article L211-4 of  “Code de la consommation”)

The guarantee is applicable to our new products having a defective character (lacking of some functionality, lack of characteristics displayed online, product not working normally, product not working at all), and this without any other guarantee under contract.

In a case of a conformity problem, we commit to :

  • Replace the product
  • Repair the product in a 30 days time frame, without additional cost

If we fail to honor the guarantee, we commit to refund the total price to you, or a part of the price if you decide to keep the product.

In case of a hidden defect on your product, which was here before you completed your order, we commit to repair, replace, or refund your order in a short time.

ARTICLE 10 : Refund conditions and delay

The refund of a product is for the total amount of the product. It is done by direct bank transfer / Paypal / etc. in a 30 days time frame following the date you claimed your right of withdrawal.

ARTICLE 11 : Customer complaints

Any customer complaint should be sent at Niryo, 165 Avenue de Bretagne, 59000 LILLE, or by email at support@niryo.com.

ARTICLE 12 : Intellectual property

All the comments, images, illustrations of our website are exclusively reserved to us. All usage is prohibited except for private usage.

Without any authorization from us, Any reproduction, in part or in whole, of any content

of our website strictly forbidden.

ARTICLE 13 : Responsibility

As required by the article 1147 of the Code Civil, we take on contractual responsibility in case of an improper performance of the signed contract. Except when :

  • Case of force majeure
  • External events that we cannot be held for

Photos / illustrations / images in our website have no contractual value. We cannot, therefore, be held liable for any misrepresentation.

ARTICLE 14 : Personal data

Some data relative to the client will be sent to the seller (name, first name, address, postal code, phone number) in order to process the order and ship the ordered products.

Our website commercial offers will be sent to the client by email if no objection has been notified. The client can, at any time, refuse to receive commercial offers in his/her personal account, or by writing at Niryo, 165 Avenue de Bretagne, 59000 LILLE.

Client data can be sent to commercial partners of the website, on agreement of the client.

Our website ensure the client privacy when collecting and processing personal data.

The client has a right to read, modify, and delete his/her personal data. The client can do so via :

  • Website account
  • Contact form on the website
  • Mail at contact@niryo.com
  • Write at Niryo, 165 Avenue de Bretagne, 59000 LILLE, France

ARTICLE 15 : Applicable law

In case of a conflict between the client and our company, the applicable law is the French law.

ARTICLE 16 : Modifications of Terms and Conditions

We reserve the right to change our Terms and Conditions at any time. In that case, the applicable Terms and Conditions when a client orders a product is the Terms and Conditions of the day the order was validated.